What Do I Do if a Rider Soils or Damages my Car?

In the unfortunate event that a rider soils or damages your vehicle, it is important to take prompt action. You should  email HopSkipDrive as soon as possible, specifically within 24 hours  of the incident. In your email, be sure to include the exact date and time of the ride during which the damage occurred. This information is crucial for the support team to accurately assess the situation. Additionally, it is highly recommended that you attach as many photographs as necessary to provide a clear depiction of the damage sustained by your vehicle. Please note that a minimum of two photos is required to proceed with your claim, as they will help illustrate the extent of the damage in question.

Once your email is received, the support team will carefully evaluate your claim and guide you through the subsequent steps that need to be taken. It is important to keep in mind that any reports submitted more than 24 hours after the completion of the ride may not receive assistance, so timely reporting is essential to ensure your claim is processed effectively.

To submit your claim, please send your email to [e-mail]. By following these steps, you can ensure that your concerns are addressed promptly and appropriately.