Janet
Activity overview
Latest activity by Janet
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Janet created an article,
Why is My AC or Mini-Split Blowing Warm Air?
If your air conditioner or ductless mini-split is running but blowing warm air, it could be due to a dirty filter, low refrigerant, or a failing component.Warning Signs: If you hear loud, unusual n...
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Janet created an article,
Troubleshooting a Dead System or Blank Thermostat
If your HVAC system is completely unresponsive or your thermostat screen is blank, please follow these steps before requesting service:Check your breaker panel: Ensure the breaker for your indoor a...
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Janet created an article,
How to Order HVAC Replacement Parts and Filters
At Texas Air, we stock a wide variety of OEM and universal replacement parts, including air filters, flame sensors, fan motors, and more.In-Store Pickup vs. ShippingIn-Store Pickup: Most common par...
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Janet created an article,
What’s a ‘Waiting Room’?
On our busiest events, we add a virtual waiting room where fans can wait before the event goes on sale. The area typically opens 30 minutes before the onsale begins. Here’s a few more things to kno...
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Janet created an article,
"Something went wrong" when I tried to sign in. What do I do?
If you see a banner at the top of your AXS app that says “Oops, something went wrong. Please try again later.”, it might be time for an update.Be sure to check that you have updated your AXS app to...
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Janet created an article,
The website has identified me as a bot
To ensure a fair experience for all fans, we actively prevent automated bot from accessing our site. If you have been mistakenly identified as a bot while trying to purchase tickets, please try the...
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Janet created an article,
Filing a Dispute
If your Debit Mastercard was lost or stolen, or if you are seeing transaction(s) you do not recognize, you should immediately freeze or replace your Debit Mastercard®. It’s important that you fil...
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Janet created an article,
How long does a dispute claim take?
An investigation will be opened immediately after your dispute has been reported, and if your investigation is not concluded within 10 business days (20 business days for new accounts) you may rec...
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Janet created an article,
Planetary Mixer Won’t Start or Keeps Shutting Off
Audience: In-store team members and shift leadsApplies to: Floor/bench planetary mixers (e.g., 20–60 qt), dough mixing operationsGoal: Safely restore operation, protect product quality, and documen...
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Janet created an article,
Cold Make Table Not Holding Temperature
Audience: In-store team members and shift leadsApplies to: Cold make table/refrigerated prep line, under-counter fridges, sandwich/cold wellsGoal: Keep food safe, minimize waste, restore equipment,...
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