What to Do If Your Account Is Suspended

Overview

If your account has been suspended, it usually means there was a violation of the platform’s Terms of Service or Broadcasting Guidelines. This article will help you understand why suspensions happen, what to do next, and how to contact support if you believe it was an error.

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🚨 Common Reasons for Suspension

We take platform safety and compliance seriously. Accounts may be suspended for:

• ❌ Violation of Content Policies (e.g., broadcasting prohibited acts or unapproved content)

• 📜 Age Verification Issues (e.g., failure to submit proper documents or inconsistencies)

• 🚫 Unauthorized or Fraudulent Activity

• 📄 Use of False or Incomplete Information

• 🔁 Multiple Accounts to Circumvent Restrictions

• 🗣️ Harassment, Abuse, or Rule Violations in Chat

Note: You will typically receive an email explaining the reason for your suspension. Check your spam/junk folder if you haven’t seen one.

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🛠️ What You Can Do

✅ Step 1: Review the Rules

Before reaching out, review the Terms of Service and Community Guidelines. This can help you identify any unintentional violations.

✅ Step 2: Contact Support

If you believe your suspension was made in error, or you’d like to appeal, you can email:

📩 [e-mail]
Be sure to include:

• Your username

• The email associated with your account

• A brief explanation of the situation

• Any relevant screenshots or documentation (especially for ID or compliance issues)

✅ Step 3: Be Honest and Respectful

If you did make a mistake, explain it. Many suspensions can be resolved if the violation was minor and unintentional. A polite, honest tone helps.

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🔄 Can Suspended Accounts Be Reinstated?

Yes, in many cases accounts are reinstated — especially when:

• The issue is resolved (e.g., verified age, corrected ID)

• The violation was unintentional

• It's a first-time offense

However, repeat violations or serious breaches may result in a permanent ban.

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❓ Frequently Asked Questions

Q: I didn’t receive an email about my suspension — what do I do?
A: Check your spam/junk folder. If there’s nothing, email support with your username and ask for clarification.

Q: Can I just create a new account?
A: No. Creating a second account to bypass a suspension can lead to permanent banning of both accounts.

Q: I was a broadcaster — can I lose my earnings?
A: Suspensions may result in withheld earnings, especially in cases of fraud or severe violations. You can inquire with support.