Overview
To access all features on our website, all users and broadcasters must verify their age. This guide walks you through the steps and shares tips to make sure your verification is accepted quickly.
✅ What You’ll Need
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A valid government-issued photo ID (passport, driver’s license, national ID card)
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A clear selfie holding your ID
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A good internet connection and working camera
📷 Steps to Verify Your Age
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Log into your account.
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Go to the age verification section — usually under “My Account” or at: https://demo.com/accounts/verify/
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Upload your ID – make sure the full ID is visible, clear, and not cropped.
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Take and upload a selfie holding the same ID and a note that says:
"Demo + today’s date"
(Example: “Demo 04/07/2025”) -
Submit the form and wait for confirmation.
🕒 How Long Does It Take?
Age verification usually takes 24–48 hours. If it's been longer, check your email (including spam folders) for any messages from the support team.
📌 Tips for Faster Approval
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Use a light, clutter-free background for your selfie.
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Make sure all text on your ID is readable.
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Don’t wear sunglasses or masks in your selfie.
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Ensure the name and birthdate on your ID matches what you entered on your profile.
❗Common Mistakes That Lead to Rejection
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Cropped or blurry ID photo
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ID that’s expired or unofficial
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No selfie or poor selfie match
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Wrong date or missing “Demo” note in the selfie
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Using someone else’s ID
📧 Need Help?
If you’re stuck, reach out to support@z3n-john.zendesk.com and include your username and any screenshots if possible.
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