How to Handle Returns Discrepancies and Damaged Items

Accurate inventory data is crucial for your brand's bottom line. If you notice a variance between the return quantities logged in your e-commerce platform (like Shopify) versus what has been processed in Aspire, or if you need clarity on units flagged as damaged, please use the protocol below.

Understanding the Discrepancy

• The 24-Hour Processing Window: Physical returns are scanned at our dock upon arrival to acknowledge receipt. However, full item grading, sorting, and final system reconciliation can take up to 24 business hours to completely reflect in your inventory reports.

• Quarantined & Unsellable Stock: If Aspire is showing a lower "available" return count than expected, please check your "Quarantine" or "Damaged" inventory buckets. To protect your brand, items deemed unsellable are immediately isolated from your pristine stock.

Our Resolution Guarantee

Once our system verifies the Batch ID and SKU details, your request is immediately routed to our Inventory Control Specialist Team. They will pull the specific facility cage logs and provide a formal reconciliation report or photo evidence within 4 business hours.