How long does a dispute claim take?

An investigation will be opened immediately after your dispute has been reported, and if your investigation is  not concluded within 10 business days (20 business days for new accounts) you may receive a provisional credit to your Checking account.

Investigations can take up to 90 days, depending on the merchant and the dispute type. Updates will be provided to you by email, or mail if you request that option, as we proceed through the investigation of your dispute.

Should you have any questions that have not already been addressed in the confirmation email, feel free to reach out in the following ways:

1. Reply to the confirmation email you received and we’ll respond within 24 hours
2. Reach out to us via our support chat directly on the app. Live agents are available 4am - 6pm Pacific Time, 7 days a week.
3. You can also talk to a live agent by calling the number on the back of your debit card Monday to Friday between 5am - 9pm Pacific Time and Saturday to Sunday between 5am - 5pm Pacific Time.

 

If you need some extra help, please contact our Member Success team by navigating to your settings in the app, then scroll down and Chat with us.