Thank you for reaching out, and I’m really sorry to hear about your experience with your food order. That’s definitely not the standard we aim to deliver, and I completely understand how disappointing this must have been for you.
We truly value your feedback—it helps us improve. I’ve shared your concern with our team so we can make sure this doesn’t happen again. In the meantime, I’d like to make this right for you.
Please let me know if there’s anything else I can do to help. We appreciate your patience and hope to serve you better next time.
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