Janet
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Recent activity by Janet
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What documents do I need when applying to refinance my student loan?
You will need to provide us the following documents when you apply to refinance your student loan(s) (additional documents may be requested): W2 and latest pay stub Payoff statement for each loan...
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What documents do I need when applying for a personal or consolidation loan?
You will need to provide us the following documents when you apply for a personal loan or consolidation loan only (additional documents may be requested): A copy of your driver’s license Income v...
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What documents do I need when applying for a credit card?
You will need to provide us the following documents when you apply for a credit card (additional documents may be requested): A copy of your driver’s license Income verification (2 of your most r...
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What are your 2020 holiday hours?
January 2020 New Years: Monday, January 1, 2020: All Branches Closed Martin Luther King Jr. Day: Monday, January 20, 2020: All Branches Closed February 2020 President's Day: Monday, February ...
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How much cash can I withdraw in a day at an ATM?
Our withdraw limit is $500.
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Mastercard debit card or Mastercard Credit Card was lost or stolen. Who should I call?
A Mastercard representative will be happy to help and a new card will be mailed to you and will arrive in 7-10 business days. Please call 1-800-472-3272 to report your Mastercard debit card lost or...
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I have a charge on my debit card or credit card that I don’t recognize. What do I do?
Your Debit Card Your Credit Card If the charge is on your debit card: The best first step is to contact the merchant directly to see if they have more information on the charge. Once the merchan...
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Is there a fee to receive a new Mastercard debit card or Mastercard Platinum credit card?
A $10 reissue fee is assessed when a card is lost. However, if the card or number has been stolen, a fraud dispute or police report is highly suggested be filed and provided in order for the fee to...
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How long does it take to get my new Mastercard debit card or Mastercard Platinum credit card?
Your new Mastercard debit card will be mailed the day of or the day after the request for one is received. Mailing time should be 2-5 business days. If you need your new Mastercard debit card earli...
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Debit Card Blocked States and Countries
Debit Cards Blocks Due to fraud, there are card blocks set up on specific countries. These blocks may prohibit you from using your credit and/or debit card there. Please contact us at 260 490-83...
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