Janet
Articles
Recent activity by Janet
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Checking the Status of My Documents
If you have recently uploaded an up-to-date document, you can check the status of the document in the app. On the side menu, tap View profile. Tap Documents. Review the status of your documents...
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Can I Upload New Documents Before My Current Documents Expire?
Yes, we recommend uploading your new valid documents as soon as they are available to you. 30 days before a document expires, you will see a warning message in the CareDriver app with the option to...
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How Do I Know When My Documents Will Expire?
Keeping your documents (insurance, vehicle inspection, drivers license, and others) up to date is required by state law and HopSkipDrive policy. Submit your new documents before the old ones expire...
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Updating Documents
HopSkipDrive policy and state law require CareDrivers to ensure that their required documents are up to date and that HopSkipDrive has copies. When one or more of your documents will be expiring so...
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Lost Items
In the event that a rider has inadvertently left a personal item in your vehicle, it is imperative that you reach out to HopSkipDrive without delay. You can do so by contacting them at support@hop...
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What Do I Do if a Rider Soils or Damages my Car?
In the unfortunate event that a rider soils or damages your vehicle, it is important to take prompt action. You should email HopSkipDrive as soon as possible, specifically within 24 hours of the ...
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Why are some retailers no longer accepting returns of redeemable beverage containers?
There are three main reasons why some retailers are no longer accepting returns:Pursuant to deposit-refund modernization, retailers with smaller sales areas, equal to or less than 375 m2/4,036 sq f...
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Not Receiving Password Reset Email
This situation may arise due to various factors, including incorrect email addresses, spam filters, or server issues. To assist you in resolving this problem efficiently, we have compiled a compreh...
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Data | Snowflake Direct Shares
ESO has released its latest data reporting and access capability – Snowflake Direct Shares. This new capability will allow you to seamlessly integrate ESO Suite reporting data into your own existin...
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(Q1/2025) ESO Updates: Quarterly Product Enhancements
Welcome back to another edition of ESO quarterly product updates. Here, you’ll find the latest changes from Q1 2025 and the exciting updates to come in Q2. With our new and improved Ideas Portal, p...
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