Janet
Articles
Recent activity by Janet
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Troubleshooting Inbound Email Delivery Issues
If you are experiencing problems where inbound emails are delayed, missing, or stuck in queue on your Email Security Gateway, follow the steps below.1. Check Message LogLog into the Email Security ...
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Make Changes to My Order
You can change your shipping options as long as we haven’t started the shipping process. This is usually within 30 minutes of placing your order. (During our busy holiday season, it might be shorte...
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What documents and fees are required to apply to the College as an internationally educated teacher?
Our registration guides provide information about documents required to apply for College certification.You may also refer to these document checklists to ensure the documents you submit provide th...
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Zero Tolerance Policy
The HopSkipDrive Platform is designed with the interest of safety of all Users in mind. In furtherance of those safety objectives, HopSkipDrive maintains the following Zero Tolerance Policies. User...
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What To Do If There Is An Emergency During A Ride?
Call 844-HOP-SKIP (467-7547) Safety is important — which is why open and honest communication between CareDrivers, riders and/or Ride Organizers, and HopSkipDrive is critical in maintaining the saf...
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Checking the Status of My Documents
If you have recently uploaded an up-to-date document, you can check the status of the document in the app. On the side menu, tap View profile. Tap Documents. Review the status of your documents...
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Can I Upload New Documents Before My Current Documents Expire?
Yes, we recommend uploading your new valid documents as soon as they are available to you. 30 days before a document expires, you will see a warning message in the CareDriver app with the option to...
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How Do I Know When My Documents Will Expire?
Keeping your documents (insurance, vehicle inspection, drivers license, and others) up to date is required by state law and HopSkipDrive policy. Submit your new documents before the old ones expire...
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Updating Documents
HopSkipDrive policy and state law require CareDrivers to ensure that their required documents are up to date and that HopSkipDrive has copies. When one or more of your documents will be expiring so...
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Lost Items
In the event that a rider has inadvertently left a personal item in your vehicle, it is imperative that you reach out to HopSkipDrive without delay. You can do so by contacting them at support@hop...
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